Site visits are a mandatory element of the initial certification process, in accordance with industry standards. Site visits provide a key perspective into the day-to-day operation of a business. By seeing the facility and asking a set of questions that is complementary to the questions asked in the application, the site visit completes the picture of the business applicant. The site visit plays an essential role in demonstrating the ownership, operation, control, and management of a business and allows the NGLCC to become more familiar with certified businesses. In the event a site visit must be cancelled or rescheduled due to scheduling conflicts or a lack of preparation on the part of the applicant business, a fee may be incurred which must be paid by the applicant, otherwise there is no fee for the site visit. All site visit are scheduled in consultation with the business seeking certification. There are no surprise site visits.